Frequently Asked Questions About OC Laundry
How much does your service cost?
Pricing couldn't be easier. Regular weekly customers are charged $1.85 per pound and "by request" customers are charged $2.05 per pound. Large bedding items are priced by the piece.
How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also received invoice totals by text.
Which credit cards do you accept?
We accept MasterCard, Visa, Discover, and American Express cards.
Is there a delivery charge?
There are no pickup or delivery fees.
Is there a minimum charge?
There is a minimum charge of $35 per pickup.
I missed my pick up day. Is there a missed pickup fee?
We've put in place email and text reminder tools to help make sure you don't forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10 missed pickup fee to cover costs.
Is there any contract or long-term commitment?
None whatsoever. You can cancel or suspend your account at any time.
What happens if I don't pay my invoice?
There is a $20 collection fee if customers go into collections.
How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
What's in the Welcome Kit?
The Welcome Kit consists of one blue laundry bag, one white mesh "special attention" bag, and a welcome card.
When is the latest I could schedule a pick up?
We prefer you schedule your pickup by 4:00 a.m. the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Is there any way that One-Click Laundry could remind me to leave my laundry out for pickup?
Sure, we send all of our customers email and text reminders 24 hours before scheduled pickups.
I forgot to leave my laundry out on pickup day. What should I do?
Contact customer service by emailing firstname.lastname@example.org or by calling (714)267-5705. If your drivers are still in your area, we will make every effort to arrange for a pickup.
Could you pickup and deliver to my place of work?
Absolutely. Many of our customers have One-Click Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
It's raining outside and I'm afraid my clean laundry will get wet. What should I do?
When the weather's bad, we double-bag your laundry to make sure it's protected from the elements. We always do our best to protect your laundry however we cannot be responsible for laundry that is lost or damaged by the weather after it's dropped off at your home. Please review the terms and conditions for more details.
If there is severe weather and the roads are unsafe will my laundry be returned on time?
However rare this is in California, if there is a severe storm such as a hurricane, we will return your laundry to you as soon as it is safe for our drivers to do so. We will keep you updated to any changes via phone, email, and/or text.
I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?
If there is not a hook available for the driver to hang your laundry on, we will provide one for you.
What is the turnaround time?
You can expect your laundry to be returned the next day after we pick it up.
Where is laundry left for pickup/drop off?
We recommend that your pickup/drop off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage, or with their building manager. We also use common sense and watch the weather.
Can I put my pickups on hold while I'm on vacation or out of town?
If you are going to be away, just log into your account and place your account on "vacation hold" until you return.
Can I get texts as well as or instead of emails?
Absolutely. Just log into your account and adjust your notification settings.
What happens if I have special instructions one week?
Simple. Just log into your account and update your laundry preferences adding a note in the "laundry instructions" or "folding instructions" field. Our employees check your personal laundry profile for any changes every time they process your laundry.
Will my clothes be washed or dried with other customer's clothes?
No. We wash and dry our customers' laundry individually in separate machines.
Can my roommate and I share an account?
Sure, but for your convenience, we highly recommend you each sign up for your own account. If you do decide to share an account, you will have to separate your laundry upon its return.
What is the blue bag for?
The blue bag is for everyday laundry.
Does One-Click Laundry wash, dry and fold bedding?
Yes we do!
I'm really particular about how I like laundry done. Can I make special requests?
Yes we do our best to accommodate every request. If there's something special we need to know just log into your account and update your laundry and folding instructions.
Do you treat stains?
Yes, we do. Please place all stained clothing in the "special attention" bag and let us know by including a note in the bag or on your laundry profile and we'll do our best to get it out. While we're usually successful at removing stains, we can't guarantee we'll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
What happens if you lose/damage some garments?
While we are known for our high quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review the terms and conditions for more details.
Does One-Click Laundry do tailoring?
We do not.